AML & KYC Policy

Last updated: June 13, 2026

1. Purpose

This AML & KYC Policy outlines CoinHash's approach to combating money laundering and terrorist financing. It establishes the customer due diligence procedures, monitoring systems, and reporting obligations that CoinHash adheres to in accordance with applicable laws and regulations, including the EU Anti-Money Laundering Directives and German financial regulations.

2. Know Your Customer (KYC) Procedures

CoinHash requires identity verification for users engaging in certain activities on the platform. Our KYC process includes:

• Identity Verification: Submission of a government-issued photo ID (passport, national ID card, or driver's licence).
• Address Verification: Proof of residential address via utility bill, bank statement, or government correspondence (dated within 3 months).
• Selfie Verification: A current photograph holding the submitted ID document for identity confirmation.

Verification is required for:

• Withdrawal requests above specified thresholds
• Accounts flagged for enhanced due diligence
• Users in jurisdictions requiring mandatory verification

3. Customer Due Diligence (CDD)

CoinHash applies a risk-based approach to customer due diligence:

• Standard Due Diligence: Applied to all customers at account creation, including collection of name, email, country of residence, and acceptance of Terms of Service.
• Enhanced Due Diligence (EDD): Applied to higher-risk customers, including those from high-risk jurisdictions, customers with unusual transaction patterns, or those exceeding certain transaction volumes.
• Ongoing Monitoring: Continuous review of customer activity to detect unusual or suspicious transaction patterns.

4. Prohibited Activities

CoinHash strictly prohibits the use of its platform for:

• Money laundering or terrorist financing
• Processing proceeds of criminal activity
• Circumventing sanctions or embargoes
• Structuring transactions to avoid reporting thresholds
• Using the platform through anonymous or fictitious accounts

5. Transaction Monitoring

CoinHash employs automated and manual monitoring systems to detect suspicious activities, including:

• Unusually large or frequent transactions
• Transactions inconsistent with the customer's profile
• Rapid movement of funds through the platform
• Transactions involving high-risk jurisdictions
• Attempts to circumvent verification requirements

6. Sanctions Screening

CoinHash screens all customers against international sanctions lists, including those maintained by the European Union, United Nations, OFAC (United States), and other relevant authorities. Accounts associated with sanctioned individuals, entities, or jurisdictions will be restricted or closed.

7. Suspicious Activity Reporting

CoinHash is committed to reporting suspicious activities to the relevant Financial Intelligence Unit (FIU) as required by applicable law. Staff are trained to recognise indicators of money laundering and terrorist financing and are required to escalate concerns through internal channels.

8. Record Keeping

CoinHash maintains records of all customer identification documents, transaction records, and suspicious activity reports for a minimum of five (5) years after the business relationship has ended, or as required by applicable law.

9. Staff Training

All CoinHash employees involved in customer-facing activities or compliance functions receive regular training on AML/KYC procedures, suspicious activity identification, and regulatory obligations. Training records are maintained and updated annually.

10. Account Suspension and Closure

CoinHash reserves the right to suspend, restrict, or close any account that:

• Fails to complete required KYC verification within the specified timeframe
• Provides false, misleading, or fraudulent identification documents
• Is associated with suspicious or potentially illegal activity
• Is linked to a sanctioned individual or entity

11. Compliance Officer

CoinHash has appointed a dedicated Compliance Officer responsible for overseeing and implementing AML/KYC policies, conducting risk assessments, and liaising with regulatory authorities. For compliance-related inquiries, please contact compliance@coinhash.io.

12. Policy Updates

This policy is reviewed and updated periodically to reflect changes in regulatory requirements and industry best practices. The latest version will always be available on this page.