Privacy Policy
Last updated: June 13, 2026
1. Introduction
CoinHash ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud mining platform. Please read this policy carefully.
2. Information We Collect
Personal Information: When you create an account, we collect your name, email address, phone number, and country. This information is necessary to provide our services and communicate with you.
Financial Information: We record transaction data including cryptocurrency payment amounts, wallet addresses, and order details. We do not store credit card or bank account information.
Technical Information: We automatically collect IP addresses, browser type, device information, and usage data to improve our Service and ensure security.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process mining plan purchases and payments
- Deploy and manage your mining VM instances
- Credit and manage wallet balances
- Process withdrawal requests
- Send transaction notifications and security alerts
- Provide customer support
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your personal information, including HTTPS encryption, hashed and salted passwords, two-factor authentication (2FA), and regular security audits. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Services
We use third-party payment processors (NOWPayments) to handle cryptocurrency payments. These services have their own privacy policies governing the use of your information. We also use email delivery services for transactional notifications. We do not sell your personal information to third parties.
6. Cookies & Tracking
We use session cookies to maintain your login state and preferences. These are essential cookies required for the platform to function. We do not use advertising or tracking cookies.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. Transaction records are retained for compliance and audit purposes. You may request account deletion by contacting our support team.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Object to processing of your data
- Export your data in a portable format
9. Children's Privacy
CoinHash is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related inquiries, please contact us at privacy@coinhash.io or through our Contact page.