Transparency & Operations
How CoinHash operates, where our infrastructure is hosted, and how every BTC payout is recorded.
COMPANY INFORMATION
Who Operates CoinHash
| Brand Name | CoinHash |
| Domain | coinhash.io |
| Registered Office | Alexanderplatz 1, 10178 Berlin, Germany |
| Jurisdiction | Federal Republic of Germany |
| Year Established | 2021 |
| Primary Service | Bitcoin cloud mining infrastructure (computational services) |
| Compliance | GDPR, EU MiCA framework alignment, KYC/AML procedures |
| Verified Contact | legal@coinhash.io · compliance@coinhash.io |
INFRASTRUCTURE
Where Mining Happens
CoinHash provides cloud mining services through partnerships with Tier-3 and Tier-4 data centers across Europe. Each user is allocated a dedicated virtual machine with isolated CPU, memory, and network resources. The hash power assigned to each VM is contributed to one of the mining pools listed below.
- ✓ Data Center Locations: Germany (Frankfurt), Netherlands (Amsterdam), Sweden (Stockholm)
- ✓ Mining Pools Used: CoinHash Pool, F2Pool, AntPool, SlushPool
- ✓ Energy Sourcing: Mix of grid power and renewable PPAs where available
- ✓ VM Isolation: Each plan deploys an isolated container/VM — no shared mining
- ✓ Monitoring: Real-time hash rate, uptime, and reward telemetry per VM
AUDIT TRAIL
How BTC Credits Are Tracked
Every BTC credit on the platform is logged with full traceability. Users can view their personal mining log, wallet credit log, and on-chain withdrawal history directly from their dashboard.
- Mining Log: Every reward distribution is recorded with timestamp, instance ID, and amount.
- Wallet Credit Log: Mined BTC is credited to the user wallet with a separate audit entry.
- Withdrawal Log: Outgoing transactions are recorded with the on-chain transaction hash.
- Daily Caps: Per-instance and per-day caps enforce a maximum that mirrors plan economics.
- Reconciliation: Internal accounting reconciles mining pool payouts to user credits.
WITHDRAWALS
No Hidden Fees, No "Unlock" Charges
CoinHash will never ask you to pay an "unlock fee", "verification fee", "tax", or "VIP upgrade" to withdraw your funds. If anyone claiming to represent CoinHash asks you to pay such a fee, it is a scam and you should report it to security@coinhash.io immediately.
- ✓ Minimum Withdrawal: Stated transparently per mining plan
- ✓ Fees: Standard Bitcoin network fee only (no platform surcharge)
- ✓ Processing Time: Subject to standard BTC network confirmations
- ✓ KYC: Required only where regulation mandates — not as a withdrawal barrier
RISK & LIMITATIONS
Honest Disclosure
CoinHash is a cloud mining service provider, not an investment platform. We do not promise specific returns. Mining output depends on Bitcoin network difficulty, pool luck, block rewards, and market conditions — all of which fluctuate. Please read our full Risk Disclosure before making any purchase.
REPORT AN ISSUE
Our Verified Channels
If you encounter suspicious activity, phishing attempts, or anyone impersonating CoinHash, contact us through the verified channels below:
- General Support: support@coinhash.io
- Security Reports: security@coinhash.io
- Compliance & Legal: compliance@coinhash.io
- Disputes: disputes@coinhash.io
- Privacy Requests (GDPR): privacy@coinhash.io
Last updated: June 2026. This page is reviewed periodically and updated as our operations evolve.